How Can We Help?

Created On
byadmin
Print
You are here:
< Back

Symptoms

Indications of a failed POST include:

  • If the computer is displaying the manufacturer’s logo (Gigabyte, ASUS) and does not move past that point, it has probably failed POST.
  • If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST. Note down if there is a particular pattern in which it beeps or flashes.
  • If you see text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
  • If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.

 

Troubleshooting

If the computer is not beeping and the Diagnostic LED’s or Display on the motherboard are not flashing or lit, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.

If you restart after unplugging all connections and removing all external devices and your system is able to POST or progress further than previously, then it is likely caused by one of your unplugged devices.

As you reconnect each connection and restart and your computer is able to POST, you should eventually find the offending device.

In some cases, it may still work again after all devices are replugged to the computer simply because you are using a different USB or I/O connection. Then the problem may actually be one of your I/O ports such as a monitor port, USB port or other connection.

If you restart after unplugging all connections and it still fails to POST then the problem may be with an internal component. If this is the case you can try to unplug internal devices beginning with non-essential devices such as secondary storage devices.

If this does not resolve your issue, the problem may involve more essential components such as your memory, primary storage, or even the CPU. For this type of issue, you may need to send your computer in for repair.

 

If the system is still in warranty, you will need to contact ViprTech Technical Support to submit a warranty request for you.

If the system is out of warranty, you can still contact ViprTech Technical Support for a quote for how much a repair will cost. Alternatively, you can source a local computer technician to troubleshoot the system for you.