ViprTech Warranty

A. LIMITED WARRANTY DETAILS

ViprTech warrants to the original purchaser that any hardware part of the computer system, excluding accessories (display monitor, keyboard, mouse, software, operating system, documentation and similar items) will be free of defects in workmanship and materials for the first 30 days after the date of delivery to Customer. During this period, ViprTech will repair or replace, at its sole discretion, the defective computer system, free of charge for shipping (within the contiguous United Staes), labor, and parts. Parts may not be the same but will be equivalent parts. After 30 days you will be held liable for shipping costs to ViprTech and the cost of return shipping back to you, and the cost of the parts replaced, while ViprTech will cover all labor and diagnostic costs. The remedy for this breach of warranty is limited to replacement or repair with parts warranted for the remainder of the warranty period. Any additional purchases or upgrades will not extend this warranty. Excluded from this warranty is any damage caused during shipment (except the shipment to the original purchaser) and any damage caused by: impacts, fluids, fire, or similar disaster; unauthorized modifications, attachments or peripherals, improper use, environment, installation or electrical supply; improper maintenance; any other misuse, abuse, or mishandling. ViprTech’s sole liability, under this warranty, for failure to repair or replace the hardware system after a reasonable number of attempts is limited to replacement or, at ViprTech’s sole discretion, refund of the original purchase price. The above constitutes purchaser’s exclusive remedies for breach of warranty. ViprTech shall, under no circumstances, be liable for any other damages, including but not limited to special, incidental, consequential and other similar claims whether based upon breach of contract, breach of warranty, negligence, or strict liability, or any other similar theories. Damages excluded include but are not limited to: loss of profit, loss of revenue, loss of data or software, loss of use of the hardware system, loss of use of related equipment, cost of substitute or replacement equipment, “down-time”, purchaser’s time, injury to property, and all claims of third parties. EXCEPT AS EXPRESSLY STATED HEREIN, VIPRTECH MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD BY VIPRTECH. EXCEPT AS EXPRESSLY STATED HEREIN, VIPRTECH. EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THIS SITE, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

B. TO OBTAIN SERVICE UNDER THIS WARRANTY

Call the Technical Support Department at 443-906-1440 or email [email protected]. Have your order number available. The technical support staff will assist you in diagnosing the problem over the phone. If the problem cannot be resolved over the phone, we will decide on the best course of action for complete customer satisfaction. If return is authorized, please return the product. Do not return any products without prior authorization. Products returned without prior authorization will be held for 15 days pending instruction and return shipment payment and, thereafter, will be salvaged or disposed without any duty to account to Customer. ViprTech will not be responsible for consequential damage to the boards or the system or any of its components caused by either internal or external equipment, shorted connections or components not installed by or purchased from ViprTech. ViprTech will also not be responsible for damages to any components or loss of any data for goods purchased from ViprTech. The limited warranty also does not cover damages or defects that may have been caused by: Shipping damage (other than the original shipment), improper installation or maintenance, misuse, neglect or improper environment, repair, modification, adjustment, or installation of options or parts not by an ViprTech employee, inadequate or excessive electrical power surges, or other power irregularities. ViprTech will also not replace, repair, or refund on any purchase if the item serial numbers do not match, or if the product is not sold directly by ViprTech. ViprTech will replace defective parts the same or equivalent to new parts at no cost. Any other part replacement that is different from the original configuration must be purchased at cost. Note: Do not include any accessories with your computer system for warranty repairs. If you do provide such materials, ViprTech will not be held responsible for any missing accessories such as software, adapters, etc. In the event no defect is found that is covered by the warranty, ViprTech will charge a test fee, advise the Customer and return the non-defective product when Customer pays the test fees and pays for return shipping. If such fees are not paid within 15 days after notification, the product shall be salvaged or disposed without any duty to account to Customer.

C. COSMETIC DAMAGES

ViprTech takes as much precaution as possible to ensure that all our systems leave our facility without any scratches or dents. To ensure we maintain this goal, a through external inspection is done by a senior quality inspector prior to the computer being placed into the packaging box. Any cosmetic damages that are larger than the size of a U.S. dime will be taken care of by ViprTech if reported within the first 7 days of original delivery.

D. CLAIMS & CHARGEBACKS

Any customer who files fraudulent or unnecessary claims and/or chargebacks, or leaves false or misleading reviews may forfeit this warranty at our discretion.

E. WARRANTY LENGTH

Prebuilt systems include a 1-year warranty while custom built systems only include a 30-day warranty.